Frequently Asked Questions
Will my transaction be safe and secure?
We fully believe our customers' private and personal information should remain that way. We use best-in-class industry standards on privacy and security to ensure your transactions are 100% safe and secure. In particular, unlike many of our competitors, we do NOT share your credit card information to whichever broker or other individual happens to be selling the tickets. Instead, we work on your behalf to procure your tickets, make payments to sellers, and handle any problems so you can have full peace of mind when placing your order.
We believe that our customers deserve more than just the tickets you order. We know your ticket purchase is important, and we believe you deserve dedicated, helpful assistance from start-to-finish. That is why we are proud to be a Full-Service provider-with our very own industry-leading Customer Service Team located here in the US, accessible by phone or online during extended business hours.
Many of our competitors don't include service with their tickets-they simply take your order and forward it along to whoever is selling the tickets, passing the buck on any problems or concerns you may have. We never pass along your information, and we're always here to help you with your order. You have our full dedication to provide you the industry's best service and protection so that you can focus on enjoying your event rather than shopping or worrying about your tickets!
When will my tickets ship, and how soon will they arrive?
Tickets vary event, ticket, venue, and seller. Our sellers will nevertheless ship your tickets as soon as they receive them. Some tickets are not printed or distributed by event promoters until a few weeks prior to their event. Furthermore, tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself.
Seller notes often indicate when an order will ship, so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.
The event is soon and I need a ticket. What can I do?
Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email.
If you still have a concern that the ticket you want to select may not arrive in time, feel free to speak to a representative at 1-800-515-2171.
Will my seats be together?
Seats are guaranteed to be together unless stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being "piggybacked" or "split" above a certain purchase quantity.
Why aren't seat numbers listed for the tickets?
Ticket sellers do not advertise seat numbers for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent an errored double-booking of tickets. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.
Why is there someone else's name on my ticket?
The name on a customer's ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through our website. However, please note that the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.
Can I cancel an order after it is placed?
The ticket sellers who sell tickets through our nationwide exchange are not able to cancel orders and offer refunds. The policy stating that all sales are final is is standard across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. This means that returning tickets is not like returning shoes that could be used by another customer at another date. Ticket sellers may not be able to sell any returned tickets (i.e. they lose their entire investment) or may have to sell them for less money. The end result is that the ticket supplier ends up losing money as a result of the ticket return.
What is FanExperience™?
FanExperience™ is our 100% Buyer Guarantee that is designed to give you full peace-of-mind, safety, and security. What can you expect with the FanExperience™ Guarantee?
We guarantee that we will get your tickets to you no less than one (1) hour before your event’s start time. If you have any questions on a particular order, please contact us directly.
In the event that we are unable to send you the exact tickets you ordered, we will provide you with tickets for equivalent or better seating.
Any tickets that you buy are guaranteed to be authentic and valid for entry. If you are denied admission by the venue, we will investigate the incident and will refund the full cost of the tickets and shipping and service fees if we find that the tickets were invalid.
If an event you bought tickets to is permanently cancelled, you will receive a full refund of the ticket price and all service and delivery fees. If an event is postponed, your tickets are valid for the new date and no refund will be issued.
Learn more about FanExperience™ page.